Pokerqq's Privacy Policy — How Your Information Is Kept Secure

Welcome to the pokerqq platform. This Privacy Policy explains how pokerqq collects your personal information, why we collect it, and how we keep it secure. By using our platform, you are considered to have agreed to this Privacy Policy.

Pokerqq is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe that respecting your privacy is one of our most important responsibilities, which is why we are committed to being fully transparent about how we collect and use your information.

This Privacy Policy applies to the pokerqq website, mobile app, and all related services. If you have any questions, please contact our support team.

Pokerqq collects various types of information from you. This data comes from two main sources — what you provide directly, and what is collected automatically as you use the platform.

Information you provide directly:

• Name, date of birth, and gender
• Mobile number and email address (if applicable)
• Documents submitted for identity verification (NID, passport, etc.)
• Payment details (bKash / Nagad / Rocket number)
• Messages & Complaints Sent to Support

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Version
• Platform activity logs (login timestamps, game history)
• Data from Cookies & Tracking Technologies
• Geographic location (approximate, not precise)

Pokerqq uses the information we collect for the following purposes:

We also use your information to promote responsible gaming, improve platform quality, and meet legal obligations. Marketing messages will not be sent without your consent.

Pokerqq does not share your personal information with any third party except in the following circumstances:

• Payment Processor: Limited data is shared with authorized payment gateway providers to process deposits and withdrawals.
• Technology Partners: Necessary data may be shared with trusted technology service providers to operate the platform.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Anti-Money Laundering: We may be required to share information with relevant authorities to comply with AML (Anti-Money Laundering) regulations.
• Fraud Prevention: Limited information may be shared with partner organizations to help detect cybercrime or fraud.

Before sharing your data with any third party, we verify that they comply with privacy protection standards equivalent to our own. Your information is never sold for commercial advertising purposes.

Pokerqq follows the highest industry standards to protect your data. Our security infrastructure is multi-layered and continuously updated.

• 256-Bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Firewall & Intrusion Detection: Advanced firewalls are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• Regular Security Audits: Regular audits are conducted by independent security experts.
• Data Masking: Stored sensitive information is masked and not directly visible.
• Access Control: Only authorized personnel may access specific data.

Pokerqq uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help us improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Essential for core platform functionality. Used for login sessions and security verification.
• Functional Cookies: Used to remember your preferences and settings, such as language and display options.
• Analytical Cookies: Helps analyze platform usage and improve service quality.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may limit some functionality of the platform.

Pokerqq respects the following rights regarding your personal data, and you may exercise any of them at any time:

• Right to Access Data: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We will endeavor to respond to your request within 30 days.

Pokerqq retains your information for as long as necessary or as required by law. The general guidelines are as follows:

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure.
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Activity Log: 90 days to 1 year, based on security requirements.
• Support Messages: 2 years from the date of last contact.

Once the designated retention period has ended, data is securely deleted or anonymized. This process is carried out automatically.

Pokerqq strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is active at the time of registration.
• KYC documents may be requested in suspicious cases.
• Any account identified as belonging to a minor is immediately suspended.
• Any data inadvertently collected from a minor is deleted immediately.

If a child or minor in your household has accidentally created an account, please contact our support team as a guardian. We will take prompt action.

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered mobile number for any significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request account closure.

We recommend reviewing this page regularly to stay informed about the latest privacy policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Live Chat Support: Available 24/7
• Email: [email protected]
• Support Portal: Platform "Help" Section